Refund Policy
Last updated: February 2026
At EliteMock, we are committed to providing the best learning experience for IELTS and TOEFL preparation. We understand that circumstances may change, and we have designed our refund policy to be fair and transparent.
7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase if you are not satisfied with our service. No questions asked. Simply contact our support team to initiate the refund process.
Refund Eligibility
You are eligible for a refund under the following conditions:
Within 2 Days of Purchase
Request submitted within 2 calendar days from the date of purchase.
Technical Issues
If you experience persistent technical problems that prevent you from using our service, and our support team cannot resolve them.
Duplicate Charges
If you were accidentally charged multiple times for the same subscription.
Non-Refundable Situations
Refunds will not be provided in the following cases:
After 7-Day Period
Refund requests made after 7 days from the purchase date.
Violation of Terms
If your account was terminated due to violation of our Terms of Service.
Change of Mind (After 7 Days)
Simple change of mind or lack of usage after the 7-day guarantee period.
Partial Subscription Periods
We do not offer prorated refunds for unused portions of subscription periods beyond the 7-day window.
Subscription Cancellation
You can cancel your subscription at any time from your account settings. Upon cancellation:
- You will retain access to premium features until the end of your current billing period
- No further charges will be made to your payment method
- Your account will automatically revert to the free tier after the paid period ends
- Cancellation does not automatically trigger a refund unless within the 7-day guarantee period
How to Request a Refund
To request a refund, please follow these steps:
- 1
Contact Support
Email us at [email protected] or use the contact form on our website.
- 2
Provide Details
Include your account email, order number, and reason for the refund request.
- 3
Review Process
Our team will review your request within 2-3 business days.
- 4
Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Refund Processing Time
Once your refund is approved:
- Credit/Debit Cards: 5-10 business days
- UPI/Net Banking: 3-7 business days
- Digital Wallets: 2-5 business days
Note: Processing times may vary depending on your bank or payment provider. The refund will be credited to the original payment method used for the purchase.
Partial Refunds
In certain situations, partial refunds may be granted at our discretion. This includes cases where:
- Service was partially unavailable due to technical issues on our end
- You experienced significant disruptions that affected your learning experience
- Other exceptional circumstances as determined by our support team
Questions About Our Refund Policy?
If you have any questions or concerns about our refund policy, please don't hesitate to reach out:
Email: [email protected]
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24 hours on business days
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of EliteMock after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.